Terms of Service

1. Acceptance of these Terms

These Terms of Service (the “Terms”) form a binding agreement between you and Deeesign Lab of 728/B, Pannipitiya Road, Pelawatta, Battaramulla, 10120, Sri Lanka (deeesignlab.com), referred to below as “we”, “us” or “the provider”. They govern your use of Stryde and everything it provides (the “Services”).

You accept these Terms by ticking the box when you sign up, or by signing in to and using the Services. If you do not accept them, do not use the Services.

You must be at least 18 years old to hold an Account. If you are accepting these Terms on behalf of a company, firm or other organisation, you confirm that you have authority to bind that organisation, and “you” means that organisation as well as yourself.

Our Privacy Policy and our Refund & Cancellation Policy are incorporated into and form part of these Terms.

2. What Stryde is

Stryde is a software-as-a-service platform for finding businesses and managing the pipeline of turning them into customers. It is developed, operated and one hundred per cent owned by Deeesign Lab. Depending on the plan your organisation is on, it lets you:

• search public business directories for businesses by location, category and keyword, and filter the results
• view the business information those sources publish: name, category, address, telephone, website, social profiles, opening hours, rating and review count
• run a check against a prospect’s own website that records whether it responds, whether it uses HTTPS, its page title and whether it is mobile-ready
• save businesses as leads or clients, add them by hand, or import them from a file
• manage prospects through a pipeline: statuses, priorities, deal values, colour tags, assignment to colleagues, and a board view
• record notes, contacts, logged calls and messages, follow-up dates, tasks, calendar events, projects, monthly targets and the payments you expect from your own clients
• receive a daily digest and a monthly report by email, and export data as CSV

Not every feature is on every plan. What your organisation can reach is determined by its plan and enforced by the Services. Current plans and what they include are shown on our pricing page.

Stryde finds businesses and helps you organise your approach to them. It does not contact anybody on your behalf. It sends no email, message or call to the businesses in your pipeline.

3. Accounts

An Account may be created in two ways: you sign up yourself through our public form, or an administrator of an organisation creates one for you and issues a temporary password that you must replace the first time you sign in.

You must give accurate and complete information when you register, and keep it up to date. We may refuse, suspend or remove an Account registered with information we believe to be false.

An Account is for one named person. Do not share your credentials, and do not let anyone else use your Account. Colleagues get their own Accounts; that is what member seats are for. You are responsible for keeping your credentials confidential and for everything done through your Account, and you must tell us or an administrator immediately if you believe it has been compromised.

Once you have set your own password, nobody — not an administrator, not Deeesign Lab — can read it. An administrator can only issue a new temporary one. You can change it yourself at any time from your account settings.

Paid plans are requested through our sign-up form and begin only when we approve the request. We may decline a request without giving reasons.

4. Subscriptions and billing

A Subscription belongs to an organisation, not to a person. Everyone in the organisation gets the same plan, and the organisation is what is invoiced.

Billing is monthly. We do not currently offer annual Subscriptions. Each organisation has a billing day: the same date each month, taken by default from the day the organisation was created and adjusted in short months to the last day of that month. You can see your billing day in your organisation’s settings.

There is no automatic renewal and no automatic charge. Stryde has no payment gateway and holds no card details. Subscriptions are invoiced and settled by bank transfer, and a Subscription continues month to month for as long as you keep paying it. Nothing is ever taken from an account of yours without you sending it.

Payment terms. Payment is due on the billing day. Because a bank transfer is a deliberate act rather than a standing authority, we allow a grace period of 3 business days from the due date. If payment has not reached us by the end of that period we may lock the organisation, as described in section 16.

Fees, seats and taxes. Fees are the base subscription for the plan plus a rate for each member above the number the plan includes. Adding a member is never blocked by the software; it changes the invoice. Fees are exclusive of any tax, duty or levy, and you are responsible for any that applies to you, including any bank charge on the transfer itself. You must pay the full invoiced amount without set-off or deduction.

Price changes. We may change our prices. We will give at least thirty days’ notice by email to your organisation’s administrators before a change applies to you, and the change takes effect from your next billing day after that notice. If you do not accept a price change you may cancel under section 6, and the old price applies until the cancellation takes effect.

Upgrades and downgrades. Ask us and we will move your organisation. An upgrade takes effect when we apply it, and the difference is invoiced from your next billing day. A downgrade takes effect at the start of your next billing period, so that you keep what you have paid for; it is not refunded for the period already paid. A downgrade may put features and data out of reach — for example, an organisation that loses export or the activity log keeps the underlying records but can no longer open them. Export what you need first.

5. The free plan

Stryde offers a free plan, Basic. It is free permanently rather than for a trial period: there is no countdown, nothing expires, and it never converts into a paid Subscription by itself. Moving to a paid plan is something you ask us to do.

Basic is for one person working alone. It provides the CRM — clients, contacts, notes, follow-ups, tasks and interaction history — and does not include business search, website checks, the pipeline board, the activity log, export, or the ability to add colleagues. Because it is a single-person workspace there is no organisation to invite anyone into.

We may change what the free plan includes, or withdraw it, on reasonable notice. We may suspend or remove a free Account that is inactive for an extended period, that is used to evade a restriction on another Account, or that breaches section 10, and we may do so without notice.

6. Cancellation

To cancel a Subscription, email support@deeesignlab.com from an address associated with an administrator of the organisation. There is no cancellation button in the application; a Subscription is ended by telling us, and we will confirm in writing.

You keep full access for the whole of the period you have paid for. Cancellation takes effect two weeks after the end of that period, and you keep access during those weeks as well. Nothing further is invoiced.

After cancellation takes effect your organisation’s data is retained for 30 days, so that you can ask for a copy or change your mind, and is then permanently deleted from the live service. Deleted records may persist briefly in our database provider’s automated backups, which rotate on their own schedule and then age out. Export anything you need before the 30 days are up. We cannot recover it afterwards.

Cancelling does not by itself entitle you to a refund of a period already paid for. See section 7 and the Refund Policy.

7. Refunds

Refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. In summary: periods already used are not refundable, and we refund duplicate charges, billing errors and payments you did not authorise. Nothing in that policy removes any statutory right you have that cannot lawfully be excluded.

8. User Content

“User Content” means everything you or your colleagues put into the Services: notes, prospect and client records, contacts, tags, statuses, deal values, saved businesses, outreach records, logged interactions, tasks, targets, projects, payments, calendar events, imported files, and anything else you enter or upload.

Your User Content is yours. It belongs to you or to your organisation, and this agreement transfers no ownership of it to us. We claim no rights in your customer data.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display and process your User Content strictly to the extent needed to provide, secure, maintain, support and repair the Services for you, and to comply with the law. The licence lasts as long as we hold the content and ends when it is deleted. We do not use your User Content to market to your contacts, and we do not sell it.

You are responsible for your User Content. You confirm that you have the right to enter, hold and process everything you put into the Services, including any personal data about the people you record as contacts, and that doing so does not breach anyone’s rights or any law that applies to you. As section 4 of the Privacy Policy explains, for that content you are the controller and we act as your processor.

Where we are legally permitted to, we may analyse usage of the Services in aggregate and anonymous form in order to improve them. We will not identify you or your organisation from such analysis, and we will not publish or share your User Content in identifiable form.

9. Business Data and Search Results

“Business Data” means information about real businesses that the Services display, and “Search Results” means what a search returns. This is not our information and it is not yours.

• Business names, marks and factual information about a business belong to that business or to the source they came from. Nothing in the Services transfers any right in them, and no trade mark shown in a Search Result is claimed by us or licensed to you.
• Search Results originate from third-party data providers and publicly available sources, identified in the Privacy Policy. We did not compile them and we cannot verify them.
• Business Data may be inaccurate, incomplete or out of date. Confirm anything that matters before acting on it.
• The appearance of a business in the Services does not mean it is seeking your services, that it wants to be contacted, that it is a customer, partner or affiliate of Deeesign Lab, or that either of us endorses it.
• Business Data is licensed to you only for use inside the Services for your own prospecting. You may not extract, resell, republish or redistribute the underlying directory as a dataset of its own.
• Business Data taken from OpenStreetMap is © OpenStreetMap contributors under the Open Database License. Business Data from the Google Places API remains subject to Google’s terms, including their restrictions on storage, caching and redistribution. Your use of the Services is subject to those terms too.

10. Acceptable use

You must not use Stryde:

• for any unlawful purpose, or to commit or facilitate fraud
• to harass, threaten, defame or abuse anyone, or to send unsolicited messages where the law where you or the recipient are located prohibits it
• to collect, store or infer private personal data about individuals. The Services are for published business contact information, and the contacts you record should be limited to the business contacts you legitimately need
• to circumvent or attempt to circumvent rate limits, search allowances, plan restrictions, seat counts or any other technical control, including by scripting the interface or calling internal endpoints directly
• to reach, or attempt to reach, another organisation’s data, or any part of the Services you have not been granted access to
• to scrape, crawl, mirror or bulk-extract the Services themselves, or to access them by automated means we have not authorised
• to reverse engineer, decompile or disassemble the Services, except to the extent that the law expressly permits it despite this restriction
• to distribute malware, or to interfere with, overload, probe or attack the Services or the infrastructure they run on
• to run the built-in website check as a scanner against sites you have no genuine prospecting interest in
• in breach of the terms of the data providers behind the Services, including Google’s Maps Platform terms and the OpenStreetMap licence and usage policies, or in a way that defeats their caching rules or attribution requirements
• to resell, sublicense, or provide the Services to a third party as a service of your own
• to create an Account in order to evade a suspension, ban or other restriction we have applied

10.1 What happens if you breach this

Breaches of this section are treated seriously and the response escalates.

• First breach. The Account responsible is permanently banned, immediately and without notice, and the administrators of its organisation are formally warned.
• Second breach from the same organisation — by any Account in it, including a different person — puts the whole organisation at risk of being banned and having its data deleted. We may terminate the Subscription and delete the organisation and everything in it.
• No refund is given for any period lost to a ban or termination under this section.

We apply this proportionately. A genuine accident, a misconfigured integration or an isolated technical mistake reported to us promptly is not the same thing as deliberate abuse, and we will say which we think it is. We may also take lesser steps instead — suspending an Account, restricting a feature, or asking you to fix something — and doing so does not waive our right to take the steps above for a later breach.

11. Outreach and sales compliance

Stryde exists to help you find businesses to approach. How you then approach them is entirely your responsibility, and it is the part of using this product most likely to attract legal consequences.

You are solely responsible for complying with every law that applies to your outreach, in your jurisdiction and in the jurisdiction of the business you contact. That includes but is not limited to law governing:

• email marketing and unsolicited commercial email
• SMS, WhatsApp and other electronic messaging
• telemarketing and cold calling, including calling-hour limits
• do-not-call and do-not-contact registers, and honouring opt-out and unsubscribe requests promptly
• consent requirements, where the law requires consent before contact
• direct marketing, privacy and data protection, including any obligation to tell a person where you got their details
• the disclosures your message must carry, such as identifying yourself and providing a way to opt out

We do not review, approve or advise on your outreach, and nothing in the Services is a representation that a particular campaign, message or contact is lawful. The presence of a business in a Search Result is not evidence that contacting it is permitted. If you are unsure, take your own legal advice before you send.

12. Third-party services

The Services depend on third parties: hosting, database, authentication and storage providers, an email provider, a rate-limiting provider, and the business data providers behind search. They are listed, with what each receives, in section 8 of the Privacy Policy.

Those providers’ own terms may apply to your use of the Services, and section 9 sets out the ones that most directly affect you. A provider may change, rate-limit, price differently or withdraw its service, which can degrade or stop parts of Stryde. We are not responsible for a third party’s acts, omissions or outages, though we will make reasonable efforts to restore or replace an affected feature.

13. Intellectual property

Stryde is licensed, not sold. The Services — the software, its source code, its interface and visual design, its database structure, its documentation, the Stryde name and branding, the public website and the wording of these Terms — are owned by Deeesign Lab, which owns Stryde outright, and are protected by copyright and other intellectual property law. © 2026 Deeesign Lab. All rights reserved.

Subject to these Terms and to your organisation paying what is due, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your own internal business purposes, for as long as your Subscription is current and paid for. The licence ends when your Subscription or your Account does.

You acquire no ownership of anything. You may not copy, modify, translate, republish, redistribute, sublicense, sell, rent or create derivative works from the Services, and you may not remove or obscure any proprietary notice. Section 8 continues to govern your User Content and section 9 the Business Data the Services surface.

14. Feedback

If you send us suggestions, feature requests, bug reports or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction and without obligation to you. We may build what you suggest, and we owe you no compensation, attribution or confidentiality for it. You are not obliged to send feedback, and you should not send us anything you consider confidential or want to keep the rights to.

15. Availability and changes

We aim to keep Stryde available and working, but we do not offer a guaranteed uptime level and the Services are not fault-free. Stryde is still in active development — currently version 0.9.7 — and features may change, be added, be restricted or be withdrawn.

We may carry out maintenance, and will give notice in advance where it is planned and likely to interrupt you. Unplanned interruptions, provider outages and emergency fixes may happen without notice. Where we withdraw a material feature that your organisation relies on and pays for, we will give reasonable notice, and you may cancel under section 6 if the change materially reduces what you bought.

Keep your own copies of anything you cannot afford to lose, and export regularly.

16. Suspension and termination

We may suspend or restrict access to the Services, or terminate an Account or a Subscription, in any of the following circumstances:

• Non-payment. If an invoice is unpaid after the grace period in section 4, we may lock the organisation. A locked organisation stays intact and nothing is deleted, but everyone in it sees a payment notice instead of the product until the account is settled. We release the lock when payment reaches us.
• Breach of section 10, with the consequences set out in section 10.1.
• Fraud, abuse or illegal activity, or a credible suspicion of any of them.
• A security or integrity risk to the Services, to other customers, or to a third party.
• Any other material breach of these Terms that you do not fix within fourteen days of us asking you to, where it is capable of being fixed.
• Legal requirement, where we are obliged to suspend or terminate.

We will normally warn you first and use the least disruptive step that addresses the problem. We may act without warning where the risk is immediate, where the law requires it, or in the case of a first breach of section 10.

You may terminate at any time by cancelling under section 6, or in the case of a free Account by asking us to close it. Your organisation’s administrators can also deactivate or delete individual Accounts within the organisation.

We may also discontinue Stryde as a whole. If we do, we will give paying customers at least sixty days’ notice, stop invoicing, and refund any period paid for beyond the shutdown date.

17. Effect of termination

When an Account or Subscription ends: access to the Services stops at the end of the period described in section 6, or immediately in the case of a ban or termination for breach; the licence in section 13 ends; and any amount already invoiced and unpaid remains due.

Data is deleted as described in section 6 and in section 9.1 of the Privacy Policy: retained for 30 days after cancellation takes effect, then permanently deleted, with backups ageing out on their own schedule. Where an organisation is terminated for a second breach of section 10, its data may be deleted without that window.

Sections 8 (as to your ownership of User Content), 9, 13, 14, 18, 19, 20, 21 and 23, and any other provision that by its nature should survive, continue to apply after termination.

18. Disclaimers

To the fullest extent the law allows, the Services are provided “as is” and “as available”, and we exclude all warranties, conditions and representations not expressly set out in these Terms, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or arising from a course of dealing.

In particular, and without limiting the above, we do not warrant or guarantee:

• that Business Data or Search Results are accurate, complete, current or free of error
• that a business shown exists, is trading, is reachable at the details given, or is the business you think it is
• that a business wants to be contacted, is looking for what you sell, or will respond
• that the results of a website check are correct, or that any assessment of a prospect’s website reflects its actual quality
• that any lead is of any particular quality, or that you will achieve any level of sales, conversion, revenue or return from using the Services
• that the Services will be uninterrupted, timely, secure or free of defects, or that defects will be corrected

The Services are a research and organisation tool. Business decisions you take on the strength of what they show you are yours. Nothing in this section excludes any warranty or right that cannot lawfully be excluded.

19. Limitation of liability

Nothing in these Terms limits or excludes either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, and to the fullest extent the law allows:

• we are not liable for indirect, incidental, special, consequential or punitive loss; for loss of profit, revenue, business, opportunity, goodwill or anticipated savings; or for loss or corruption of data, in each case however arising and whether or not we were told such loss was possible
• we are not liable for loss arising from your reliance on Business Data or Search Results, from how you choose to contact the businesses the Services find, or from a third-party provider’s acts, omissions or outages
• our total aggregate liability arising out of or in connection with these Terms and the Services, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, is limited to the total fees you paid us for the Services in the 3 months immediately before the event giving rise to the claim. Where you have paid us nothing — including on the free plan — that amount is zero, and our liability is limited accordingly.

These limits reflect the price of the Services and the allocation of risk between us. You must bring any claim within twelve months of becoming aware of the circumstances giving rise to it, to the extent the law permits such a period to be agreed.

20. Indemnity

You will indemnify Deeesign Lab and its officers and staff against any claim, demand, proceeding, loss, liability, damage, fine, cost or expense (including reasonable legal fees) brought by a third party and arising out of:

• your User Content, including any claim that holding or processing it breached someone’s rights or any data-protection law
• your outreach: the calls, emails, messages and other contact you make with businesses or people found through the Services, and any regulatory action or complaint arising from it
• your unlawful use of the Services
• your breach of these Terms, including sections 10 and 11
• your breach of a data provider’s terms in connection with your use of the Services

We will tell you promptly about any claim we want to be indemnified for, will not settle it without your consent (not to be unreasonably withheld), and will let you control the defence if you confirm the indemnity applies and conduct it competently, with our reasonable co-operation at your cost.

21. Governing law and dispute resolution

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter or their formation — including non-contractual disputes and claims — are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

You and Deeesign Lab submit to the exclusive jurisdiction of the competent courts of Colombo, Sri Lanka.

Before starting proceedings, please write to support@deeesignlab.com setting out the dispute. We will do the same. Most disagreements are resolved faster in an email than in a court, and both of us will try in good faith to settle the matter within thirty days before taking it further. Nothing in this paragraph stops either party from seeking urgent injunctive relief, or affects any right you have as a consumer to bring proceedings where you live if the law gives you one.

22. Changes to these Terms

We may change these Terms as the product and the law change. The current version is always at this address, and the “Last updated” date at the top shows when it was last revised.

For a material change we will give at least thirty days’ notice to your organisation’s administrators by email, by a notice in the application, or both, before it takes effect. Minor changes — correcting an error, clarifying wording, reflecting a feature that has been renamed — take effect when published. Continuing to use the Services after a change takes effect means you accept it; if you do not, cancel under section 6 and the previous version applies until the cancellation takes effect.

23. General

Entire agreement. These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the whole agreement between us about the Services and replace anything said or written beforehand. Neither of us relies on any statement not set out in them, except that nothing excludes liability for fraudulent misrepresentation.

Severability. If a court finds any provision unenforceable, it is modified to the minimum extent needed to make it enforceable, or struck out if it cannot be. The rest of the Terms continue in force.

No waiver. If we do not enforce a right or provision, that is not a waiver of it, and it does not stop us enforcing it later or enforcing anything else. A waiver is effective only if we give it in writing.

Assignment. You may not assign or transfer these Terms, or any right under them, without our written consent. We may assign them to an affiliate, or in connection with a merger, acquisition or sale of the business or the assets behind Stryde, and we will tell you if we do.

Force majeure. Neither of us is liable for failing to perform because of something beyond our reasonable control, including natural disaster, war, civil unrest, epidemic, industrial action, government action, failure of power or telecommunications, internet or hosting-provider failure, or a cyber attack. Payment obligations already incurred are not excused. If such an event continues for more than sixty days, either of us may terminate on written notice.

Relationship. We are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship, and neither of us may bind the other.

Notices. We give notice by email to your Account address or by a notice in the application; either is effective when sent or displayed. You give notice by email to support@deeesignlab.com, effective when we acknowledge it.

Third parties. Nobody other than you and Deeesign Lab has any right to enforce these Terms.

24. Contact

Questions about these Terms, cancellations and legal notices go to the address below. Sales enquiries go to hello@deeesignlab.com.